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There is about 18.7% of people in Vietnam that purchase on e-commerce in the past year and 58.2% of e-commerce users are regular online shoppers that purchase on a weekly basis.
The e-commerce market in Vietnam has seen impressive growth over the last decade, with rates ranging from 25-70%. It is currently worth almost $10 billion in sales, representing about 5.8% of the overall retail market. Despite being behind other countries in terms of the adoption of online retail, Vietnam is known for its innovation in this area. During the COVID-19 pandemic, Vietnamese chat apps and local retailers have shown their ability to quickly introduce new solutions to meet the needs of customers.
E-commerce adoption in Vietnam has historically been fueled by a growing number of internet users and digitally-native customers. The COVID-19 pandemic has led to an increase in e-commerce usage due to concerns about virus transmission. Additionally, the Vietnamese government’s efforts to encourage e-commerce adoption will likely drive growth among those who do not typically use e-commerce. The government’s plan targets increasing e-commerce usage among the population to 55% and per capita e-commerce spending to approximately $600 by 2025.
An interesting trend among Vietnamese retailers is their focus on omni-channel strategies. Many of the solutions developed by retailers are designed to facilitate an omni-channel experience for customers. For example, customers can browse products in physical stores and place orders on the retailer’s e-commerce website, or they can visit the website first and then make purchases in-store in a seamless process. This enables retailers to provide a more convenient and seamless shopping experience for their customers. Companies like Mobile World, FPT Corp, or hypermarket retailers like Big 5 are among the leading players.
E-commerce in Vietnam is still in a competitive and rapidly evolving stage, with no clear leader in the market. Shopee is currently the dominant player in terms of both retail sales and volume, but other companies such as Tiki and Lazada also have strong positions in the market. It is likely that the landscape will continue to change as new players enter the market and existing ones adapt to changing consumer needs and preferences.
Trends driven by the COVID-19 pandemic, such as social commerce and omnichannel strategies implemented by retailers, are causing significant changes in the market.
In Vietnam, There are about 4.1% of people use credit cards, and 26.7% of people use debit cards. While there are 18.7% of people purchase on the internet, there is only 9.2% of people with online banking accounts.
% with financial accounts
% with credit cards
% with debit cards
% get paid through digital channels
% buy on the internet
% with internet banking
% pay bill through online
% E-Commerce Penetration
There is 51.78 million consumer goods e-commerce users in Vietnam, and they spend total of around 12.42 billion USD dollars in 2021. That makes a per capita spending on consumer goods e-commerce of around 240 USD. Also, in those e-commerce users, about 50.2% of them purchase through their mobile phone.
There is around 12.23 million people using e-commerce to order delivery in Vietnam in 2021 . And throughout 2021-2022, the growth rate of food delivery users is at 17.5% according to a report issued by Statista, a data compiling company. The current market size of the food delivery market in the country is 371.8 million USD which translate to per user spending of about 30.39 USD.
Annual Users Growth (%)
Annual Market Growth (%)
Spend Per User (Nominal $)
There is about 51.78 million people using digital channels to transact in Vietnam in 2021. Over the period of 2021-2022, the figure had even grown at around13.5%. The total transaction value is worth 14.38 billion USD and or around 278 dollar per digital payment user.
Annual Digital Payment Users Growth (%)
Annual Market Growth (%)
Transaction Per User (Nominal $)
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